Terms and Conditions

Last updated September 15, 2026. ContinuityOS, Toronto, Ontario, Canada.

These terms govern your use of continuityos.io and any services you buy from ContinuityOS ("we", "us"). By using the site or paying a deposit you agree to them. Where a signed proposal or statement of work says something different, that document wins.

What we sell

We design and build websites, optimise and manage Google Business Profiles, and scope and build AI systems and automations. The specific deliverables, timelines and price for your project are set out in your proposal and in the Stripe checkout you complete. The pages on this site describe our services in general terms and are not themselves an offer or a contract.

Deposits and payment

• All prices are in Canadian dollars unless your invoice states otherwise. US clients may be billed in US dollars at checkout.
• Prices shown on this site are current at the time of publication and may change. The price in your proposal or checkout is the price that applies to you.
• A deposit reserves a build slot and is credited in full toward your project if you proceed, on the terms stated at checkout.
• Balances are due on the schedule set out in your proposal. Work may pause on overdue accounts.
• Taxes are added where applicable.

Refunds

Deposits are refundable before work begins. Once we have started work, the deposit covers the time already spent and is not refundable, though it stays credited toward your project if you return within twelve months. Recurring services can be cancelled for the next billing period; we do not pro-rate a period already started.

Timelines and what we need from you

Where a delivery guarantee applies, it is stated in your proposal. Any such clock starts when we receive your complete content and assumes your feedback comes back within two business days at each included review round. Delays on your side move the delivery date by the same amount. Rounds of changes beyond those included are quoted separately.

Your content

You keep ownership of the text, images, logos and other material you give us, and you confirm you have the right to use it. You are responsible for the accuracy of claims, prices, testimonials and credentials that appear on your site. We may remove or decline to publish anything we believe is unlawful, infringing or misleading.

Ownership of the work

On final payment, you own the completed website design, copy and assets we produced for you. We keep ownership of our underlying tools, templates, code libraries, processes and know-how, including anything we reuse across clients. Third-party software, fonts, plugins and stock media remain subject to their own licences, which you are responsible for maintaining.

Hosting, care and third-party services

Hosting, maintenance and care plans are billed on the schedule in your proposal. We rely on third-party providers for hosting, email, payments, scheduling and analytics. We choose them carefully but we do not control them and are not responsible for their outages, pricing changes or policy changes.

Google Business Profile work

Google controls listing approvals, suspensions, review removals and ranking. We apply current best practice and we report on what we do, but we cannot guarantee a ranking position, a review outcome, or that a profile will be approved or reinstated. Access we are granted is used only for the work you have engaged us to do.

Results

Any figures, case studies or examples on this site describe past work and are not a promise of the results your business will get. Outcomes depend on your market, your pricing, your service and factors outside our control.

Your responsibilities

• Give us accurate information and timely feedback.
• Keep your own backups of any content you supply.
• Use the site lawfully. Do not attempt to break, scrape at scale, overload or gain unauthorised access to it.

Limitation of liability

To the extent the law allows, our total liability for any claim connected to our services is limited to the amount you paid us for the specific service that gave rise to the claim in the twelve months before it arose. We are not liable for lost profits, lost revenue, lost data or indirect or consequential loss. Nothing here limits liability that cannot be limited under Canadian law.

Ending an engagement

Either of us may end an engagement in writing. You pay for work completed up to that point. We will hand over the finished deliverables you have paid for. We may end an engagement immediately for non-payment or abusive conduct.

Changes to these terms

We may update these terms. The version published here on the day you buy is the version that applies to that purchase.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have jurisdiction.

Contact

Questions about these terms: tara@continuityos.io or (437) 476-9264.